First time I ordered, it never came in over a month. Nobody would respond to my email inquiries so I had to find someone high up on LinkedIn to assist me. She did, she was great and helped me cancel my order and they gave me a giftcard for my troubles. I waited till after the holiday rush to use my GC, it's been over two weeks and still no responses to my email inquiries, but they did email me to tell me two of the items I ordered were out of stock (still waiting on that refund, surprise surprise). If I ever get my shipment or refund, I'll never order from them ever again. Terrible experience and horrendous customer service.