Samantha M.

This company is a scam! I ordered my first outfit at the end of May, June 1, I got my outfit choices and immediately skipped the month because I still hadn't received my original purchase. Today, the 11th of June I am notified I had credits and a charge for not skipping. So I call the company and tell them that it illegal to charge somebody for items not purchased and if they continue to do so they will be facing lawsuits! The lady then tells me that sometimes if somebody skips a month the website automatically refers them to the shopping page leaving the customer to think they're in the clear when in fact, they're still on for charges that month. She then offers me 500 credits to get a swag item if I stay on, I tell her NO. I will not be making additional purchases from this website again and now I want to fully cancel my membership. I spoke with a manager at that point. The manager then told me the problem was not with the company, it was with ME because... I'm not sure why, I skipped the month and they still charged me and then tried to bribe me into continuing with their company. I can't believe somebody like Kate Hudson would support these kinds of tactics.