Samantha C.’s Reviews of DevicesNow & more

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Mobile Phones

8/8/17

I have had nothing but issues since I placed my order 1 month ago tomorrow! I am currently waiting for a refund. Seems that process is about as messed up as the sales process is! I placed an order for 2 phones on 7/9/17. Right now I have no phones and they still have my money! I have only been able to speak to someone on the phone 1 time thru this ordeal, and it is not for lack of trying to speak to someone. I just LOVE to call, get a recording telling me to submit a ticket online for a response... NOT! I did this multiple times. Sometimes I got an answer, sometimes I didn't. Sometimes I got an answer with snotty attitude which I did not appreciate! I have told everyone that will listen about my horrible experience and put it on Facebook. I will be reporting to the Better Business Bureau. This has been a horrible horrible horrible experience. I wish there was a negative rating. Don't even deserve 1 star! Hopefully I will get my money back eventually! I sure didn't happen in the promised 48-72 business hours! Not that I expected it to, since nothing else I was told during the process turned out like it was supposed to!

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JOSH V. – DevicesNow Rep Over a year old

Hi Samantha. I am sorry you were not happy with your experience. In order to keep our prices competitive, we do state on our phone to submit a ticket. Tickets are also our preferred method as it creates a record of what was stated by us or the customer so there is no worry over if something was or wasn't promised, who authorized something, etc. Unfortunately, the tickets you were submitting were not being submitted to the help desk, they were being submitted to the RMA which is not a monitored email. I do see that you return was received back to us on 8/3/17. As stated on our website, returns take 1-3 business days to process and then they are submitted for a refund which also takes 1-3 business days - this can be a total of 6 business days. I do see that a refund was issued to you on 8/10/17, within the time frame promised for your refund.