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On Amazon they sell their merchandise as third party sellers, and they explicitly say that they can offer a refund within 30 days as long as I have the receipt. Guess what. I wanted to return the item, and I am being charged 60 dollars for shipping fees. When I asked them for a refund, they said that they will not honor the shipping cost because the package was delivered. Now, if I want to get a refund, I have to pay 60 dollars, to get a refund on an 80 dollars package. And this is the thing, a company is not required to issue refunds. I get that, but whenever you mention explicitly the page that you will give a refund but you do not outline that I have to pay the shipping cost it's clearly deceiving and in bad faith.
No wonder you guys dont have a Google Reviews page even though your website says that you have a "5 star service" because you know that if you were to make it public, you will have less than 2 star reviews.
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Unfortunately, with limited information we cannot locate your order. Amazon generally does not charge for returns within 30 days so we would like to look into this for you. Please contact us through Amazon so we may assist. Also- we are 100% listed on google reviews. We have many excellent reviews but as with any company when you fulfil over 58 million orders, there may be some instances when a customer just isn't satisfied. We do our best to go above and beyond to resolve those customer issues. Please allow us to look into this for you.