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Andrew P.

Contributor Level

Total Points
80

1 Review by Andrew

  • Filterbuy

2/2/24

I've lived in my house for 25 years. Decided to buy four 20x30x1 filters.
They arrived and are too small. In large print on the filter it shows "20x30x1". But in small print is the actual size and they are not even close. It does not fit. They would not pay for return shipping.
Be ware of this company!

Service
Value
Shipping
Quality
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Robidas R. – Filterbuy Rep

Hi Andrew, This thread will not allow me to post the picture direct from our website but this is taken directly from the product description and is clearly labeled on our website when making a selection- 20x30x1 Air Filter Description
Actual Size: 19 1/2" x 29 1/2" x 3/4"
Model: AFB20x30x1M8
Available In MERV Rating: 8, 11, 13, Odor Eliminator
Made in the USA
Ships in 24 hours

We sent the exact size of the order you placed and once we were notified today by you that this product did not fit,our agent Steph offered you a free exchange for 2 custom size of 19.875x29.875x1 filter $46.64. We have been awaiting your response. We do not offer free returns when we have shipped the order correctly as placed. We do offer 100% free exchanges for customer error. If you would still like to take advantage of that we are happy to assist.

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