Sally T.

I cannot begin to convey my disappointment at M&S. They belittled the discomfort and stress they caused me. One of their food products contained a stone which caused immediate tooth pain. My tooth could be broken and I strongly suspect that it is because it's still uncomfortable (sometimes painful) and because I had perfect dental health before the incident. Now worried about it getting worse when pregnant and needing treatment. (It's a bit of a waiting game now for it to get worse or, hopefully but unlikely, better).

I can understand that sometimes foreign objects are missed but what I cannot understand is how this can be described as an "unpleasant experience" and offered £20 e-voucher. Appalling.

A 'business', and I use the word very loosely, entirely without scruples. Misleads potential clients with a free trial and then charges them! Misleading Language and Layout. Poorly Designed and Poorly Coded. (It even takes multiple payments! Very unethical as it is so easily avoided.) Will be reporting to Federal Trade Commission. Criminal. Scam. Dishonest. Lies.