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I have been the biggest Gilt fan for years. I remember my first pair of white, t-strap Ava & Aiden came from Gilt and I was so happy.
A few years later I noticed the first issue when ordered Rayban aviators. The company full blown forgot to send them to me... just DID NOT send the glasses. Weeks went by before I finally reached out to customer service. They apologized and basically said "whoops".
A few weeks ago I ordered a pair of frayed, dark wash 7 For All Mankind's. A pair of light-wash jeans show up to my office. When I tell them that I need a return BECAUSE THEY SENT ME THE WRONG JEANS they tell me I can buy the right pair again (and have the audacity to say "good news, they're not sold out!") Is this for real? You guys sent me the wrong denim...
So now I'm trying to return this first pair of hideous, light-wash, 80's reject jeans and the return label they directed me to is saying "you do not have any returnable items". This is a hassle as a customer for your company's mistake. Not going through this BS again for a pair of jeans that are $10 less.
** UPDATE - Gilt now tells me they've sold out of the jeans I originally ordered. Definitely going to roast the hell out of these guys...
Sally N.'s review of Gilt earned 5 Very Helpful votes
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Hi Sally,
I am truly sorry for any upset caused. I have emailed your return labels to you separately. So you can return the incorrect jeans you have received. I understand it is disappointing not to receive what you purchased :( This is not the standard we strive for. I can assure you this is not a common occurrence and we will be investigating this internally to prevent it happening in the future.
Sally, I really hope you can give us another chance to prove how much you mean to us as a member. I have added to your account a 30% promotion (Max $75) to use towards your next order, you do not need to enter a code this will be at your checkout when you log in and will be valid for 2 weeks until used.
I hope this helps!
Warm regards,
Maureen
Gilt Customer Service