Sally J.

Yes, I'll admit, I waited until the last minute to apply for my health insurance but it was doable and shouldn't have been an issue. I moved to a new state so my health insurance had to be changed. I spent the majority of my day today talking on the phone to a healthcare.gov employee (the best one I have ever talked to) trying to accomplish getting my enrollment completed. The site crashed in the middle of my process and still has not been fixed. I continued to try to get on the site periodically throughout the day but it was still down. I called them at 11:15 pm for the second time today with an automated recording telling me my wait time was 30 minutes. I waited over an hour for someone to answer and by that time it was no longer July but August 1st. I was then told "they gave me a special enrollment period and I have until September to enroll for my new insurance" but the other week when I spoke with them they had me cancel my health insurance so it ended July 31st knowing the new one would start August 1st so now I have no health insurance coverage for a month. I have medicine I have to take everyday and have to see a doctor to have it prescribed, this is beyond unacceptable. Even though it is their fault that I couldn't complete my enrollment in a timely fashion on July 31st and then lied about my wait time to speak with someone, they say their system won't allow it to be adjusted correctly. Who runs the system? Humans! How is a computer the one dictating these scenarios? When I told this person I wanted to speak to someone in management that could correct this issue they put me on hold and then hung up on me after I was on hold and then speaking with them for an hour and 18 minutes. They asked for my phone number at the very beginning of my call so they should have called me back after that scenario. I'm soooo angry about this whole ordeal. And to add fuel to the fire, while I was on hold for 54 minutes they made me listen to music that is loud, staticky and does nothing to make me feel good about waiting that long-with all the money they get from their health insurance scams that they produce they should at least give options like apple does-music choices that play clearly or just wonderful silence while you wait for someone to answer. F**K you healthcare.gov. You are not kind, caring, helpful or doing anything to take care of my health. F**K YOU! Rating is truly a negative 500.