The people working in amazon customer service are poorly trained. I got a drunk associate who answered me and never resolved my issue. The next call the lady was rude she ended the call while I am talking. The next another associate who ended the chat without my consistence if my issue was resolved yet. The guy was latterly asking me to tell hime about amazon policy which he was supposed to know. I even started another chat and was asked how I can get help but then they never replied. The service is gone by handing it to the wrong people. If there was a 0 rate I would have select it.