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Saglio C.

Contributor Level

Total Points
125

1 Review by Saglio

  • SaferWholesale

3/8/19

I bought a casador dune buggie, that was advertised as a 200cc engine which was a lie, it was actually 160cc, they'll tell you all you need to do is connect the battery and put on the tires. False! Your going to need at least three people to assemble, and a full tool set. Mine was sent without control arms, scratches all over the paint, and the battery was also missing. I'm now stuck paying $570.00 in shipping costs to send it back, because I attempted to contact them for a week attempting to have them order my new parts. They're extremely rude and very disrespectful. RYAN the manager is a crook and a liar. As soon as he closed me, he promised me, that anytime I had a question all I would have to do is ask for him. That was also a lie, the other employees would go out of their way to prevent me from talking to him, but as soon as I disputed the charge with the finance company, he called me an hour later, ranting and yelling, asking me why I had filed a dispute. It's the only way to protect yourself from these $#*!s, hit their pocket book, and they call you back immediately. MATTHEW is a pushy salesman that only worries about closing the sale, and will say just about anything, in order to close you. He's the one that lied by saying it came built 80%. Save your money and save yourself the anguish of dealing with a small time crooked company, that promotes hundreds of sales on line, but only have about two employees answering the phones per shift. That should of been a red flag, every time I would call back the same person would answer. Read the fine print and remember that once these thief's have your money, your out of luck with follow ups or any type of customer service. RYAN, MATTHEW I would love to really tell you what I think about you, but your not even worth the time, much less lowering myself to your level and letting the reader think this is actually personal, because it really isn't. I could blow my nose with the shipping costs, keep the change. What kills me, is the people that can't afford it, and you people don't think twice about ripping them off. Lesson learned, don't do business with a company that's willing to tell you all you want to hear, prior to closing the sale.

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Mark C. – SaferWholesale Rep

We are very sorry to about your confusion and would love to address your concerns. This order was financed, by customer, once financing had been complete, order was processed and shipped and delivered within 4 business days. As for the specs of the product, it clearly states within the description that the motor is in fact a 169cc - Features & Specifications: Engine type: 4-stroke, Single-Cylinder, automatic Displacement: 169CC Horse Power: 6.0kw(7500r/min) 8.2HP - The specs are per the manufacturer and the 200cc is a round up figure like most motorsport manufacturers regarding engine size, however the actual motor size is clearly stated within the specs. We had went well up and beyond for this customer and only turns out that he did not want the vehicle after we had expedited the shipping to them. All go karts take many hours for assembly and this was stated once the order had been placed. The order was placed online via financing, so all customers agree to all financing terms once placing order. We typically charge a re-stocking fee if a customer would like to return a product, however we waived any and all fees to return the product minus the shipping costs. If there are any other concerns at all whatsoever, we would gladly address. If this scenario occurred at any big box store, they would require the customer pay shipping costs back as well. We are a small business and we do care about every last customer, and we do want to address every last concern. Kindly let us know if you have any other questions or concerns!

Saglio Has Earned 45 Votes

Saglio C.'s review of SaferWholesale earned 45 Very Helpful votes

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