Sabrina U.

This troublesome company which claims to have "828k" reviews on their website and claim to have a 4.5 star rating has the worst customer service ever. A dress that I rented had an issue with it, so I called customer service and politely asked them to send another one. They wanted me to send this one back first, but I told them it was for a wedding and their shipment would not arrive in time, and asked if they could override or perhaps send the dress overnight, and that I would gladly pay extra. The cs person sneered at my polite request and put me on hold for a half hour. She came back and said there was no manager in to take care of the request at 2pm on a Thursday. (So what was she doing for 30 minutes?) Realizing this person was another miserable cs agent, and having several other negative experiences not unlike this experience, I asked for her name and proceeded to cancel my membership over the phone.

Avoid. Don't waste your time.

About a week later, and after I still hadn't received an apology, or follow-up call from management that I was promised, we posted a negative review on Yelp. They deleted it about a day later on the grounds that I was never a customer. Shady business tactics. If the company is so bad, and realizes it to the point they delete Yelp reviews instead of fix the systems and processes that result in poor reviews, that tells you everything you need to know about a bad company.