Sabrina G.

Contacted them about returning 2 dresses.not only was the response slow but it was completely unacceptable.
One dress was absolutely not cut right for the size...it fit perfect all around but the back where the zipper us was like 4 sizes too small...if it were just not the right size I would not he able to get it it and it fit perfect in the front but the back won't come close to closing...thst is a seamstress era...said they don't refund for the customer era of choosing the wrong size... but I bought 4 dresses and only 1 didn't fit. The other I wanted to return was absolutely not the same material pictured...it was foam... like literally foam material...who wears foam. Yea...didn't even try it on because it didn't matter how it fit it was horrible. The other 3 I wasn't pleased with the craftsmanship, loose threads, cheap material, bad cuts...etc. But I kept bc well I could wear them casually...the 2 I want to return not a chance there response was and I quote:

We are really sorry to hear that, we strive to ensure all our customers receive the service they expect so thank you for providing us with an opportunity to assist you.

But please note that we do not accept exchanges or returns for items where the wrong size was chosen due to customer error as we have a size guide for every product. Here's the return policy of our website: https://styleladys.com/return-policy-w.html.

And even if you return the product, the international shipping fee also costs, how about we can issue you a 30% refund of the product price and you can keep them as casual wear or give them to your friend as a gift?

Your kind understanding would be highly appreciated.

Best Regards
STYLELADYS

This is unacceptable and I will NEVER PURCHASE AGAIN AND WILL BE FLAGGING THIS RESPONSE ON EVRRY AD I SEE.