I ordered two products for my boyfriends birthday; unfortunately I received 1 of the items but never received the other item after waiting almost a month. I was very disappointed considering this was for a gift. I contacted customer service and was very happy with the service I received. Elysha was able to help find a solution to the problem. She was super helpful and provided me with great customer service. I received the item in less than a week and she was kind enough to follow back to see if I received the item!