Sabah S.

I would give this company minus stars if possible. I purchased a Mango jumper through Zalando. The jumper was worn once and the seam from the shoulder area opened up revealing half my armpit and left me in a compromised position at work, absolutely embarrassing! I complained to Zalando and asked for a solution as this is not something that should happen after one wear. They offered me a 5% return discount. 5%?! I can't wear the damaged jumper at all as the hole in such an awkward area that can't be stitched up either. They continued to refuse a proper compensation saying they have assessed the pics and think 5% refund is acceptable. I am absolutely disgusted. They evidently sell damaged items and offer no refund. Return option is that YOU pay for your return yourself. How ridiculous. Will never buy again from them. Awful company.