Saba D.

I bought a mattress from Beds.co.uk, which turned out to be substandard. After 2 months use the mattresse had a dip, I phoned beds.co, they exchanged it, the second mattress had a huge dip after one month use. I am past the refund date which I understand but should you not send good quality product for the first time to your customer? Isn't it basics of good customer service? I would not recommend this company, I regret ordering from them.
Very disappointed
Also forgot to mention that orthopaedic mattress is not at all orthopaedic. It was medium firm on the 1st day of use and 2nd day onwards it's was extremely soft, have been having continously backache since buying from them. Also they keep offering me same mattress as an exchange.
Avoid at any cost.