Saakshi S.

I ordered a Hugo Boss perfume online on Walmart Canada (Order ID: **************) website through Perfume Canada on 30th May 2020. It was supposed to be delivered latest by June 15th. Guess what?! I still haven't received my order till now. I can't even track my order online and the status is stagnant since June 2nd. When I contact Walmart, they say that they can't do anything about it and they forward me to Perfume Canada even though I placed an order through Walmart's website and not Perfume Canada. Additionally, I still contacted Perfume Canada (however I wasn't supposed to!), and they too do not have any solution/answer to even track my package- they ask me to get me in touch with the courier tracking company (APC Logistics, based in US- trackign no- **************) and it is stuck in consignment! Guess what! I went as far as contacting APC LOgistics and their customer service is horrendous. The representative was extremely unprofessional and hung up on me twice!

It is amazing how these companies manage to eat up your money and have no answer to the queries relating to products that don't get delivered in time. Horrible customer service and I am still waiting in vain for my perfume, if it ever arrives.