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Beware of Eneba, this is the worst platform to spend your money on. The company claims to be reputable, however, its scamming the customers by selling "Already USED" keys, and upon contacting their support (which is super awful), they send you in a rabbit hole to contact the official Platform.
In my case, I bought the Cricket 25 - PS5 key, which turned out to be used already, and even though I contacted the ENEBA support, after days of back n forth emails, I was told that key was "not used" as per their seller.
I even provided the official Playstation Email to them, specifying that the key was used before I purchased it, but then I was ghosted.
Please, never purchase from this platform, as they're scammers, and huge liars, who will not hesitate to take your money, and then lie on your face.
Oh and just in case, since they ask for the case IDs here, it was: ******* - and my order ID was: o-yxrq9ta
Again, Please don't buy anything from this platform.
Tip for consumers:
Worst Platform, liers and scammers - with the worst support. A perfect example of online theft
Products used:
Digital Game Key - Not working
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Hello, Saad,
Thank you for sharing your experience! We're glad that you contacted our colleagues and our customer support team is already working on your case, rest assured, our team will do whatever it takes to resolve this matter for you.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.