Hands off its a scam concern.
Long talks different telephonenumbers from New York.
They charged 555 CHF for things they cannot proof and they give no confirmation for anything.
Every time they want new or other informations or something from the papers its not right anymore.
Every next step cost more money. At least they want to charge 3500 USD.
The Bank is in Spain; the currency in £.
If you don`t want to pay they really try every trick that you change you mind... even emotional tricks.
And so on.