RY C.

I really liked the idea of the company. Companies like Aloha successfully use the pre-order sytem in order to eliminate waste. I have ordered from Aloha and similar companies with much success and absolutely no issues. Unfortunately it seems like the INCH2 owner Animo Forti does not have the capacity, system, or willingness to create products on time or use the pre-order system. While *some* delay in *rare* instances would be acceptable, it seems that extended delays and or plain fulfillment is the norm for INCH2. They either have bad relationships with their suppliers or are unable to hold their suppliers and manufacturers accountable. What really grinds my gears is the sheer misrepresentation (either malicious, negligent, or innoccent) of their ability to deliver on products. They provide boiler-plate emails and excuses, forever promising your item but never delivering. I ordered some some shoes in September 2022, promising that it would take 2-4 weeks to complete the order and get a notification of shipping information. A month and a half later I thought it was odd that I still didn't get an email about my shipping info. I contacted customer service and they said they expected order completion by the end of December. February comes along, I contact them again. They promise completion by the end of February. May 31st comes along and they promise completion by the end of June. August 1st, they promise completion by the end of August. See a pattern? They keep telling you that your order will be filled within the next 4-6 weeks each time you contact them.
I am utterly dumbfounded by 1. How long they were able to string me along 2. How long it took me to look up other reviews 3. The sheer negligence that the company operates under.
There is absolutely no way that the company itself and its employees do not know that they are making false promises and commitments.
They respond rather quickly each time I email them but never address my request for a refund.
It is now Jan 2023, one year and three months after my initial order. They've promised me that my order will be done by the end of this month (lol).
What is shocking is that this company is still allowed to operate like this. Reviews as old as three years ago on over a dozen websites have reported problems. The Consumer Rights Protection Center (CRPC) has issues a statement for customers to file a complaint. The Latvian news has reported on their insolvency.
It is SHOCKING.
It makes me oddly pissed off at all the positive reviews that come in; posting positive reviews that support this company makes you complicit in their defrauding of their customers, please don't do it if that is what you are here to do. I beg. Or maybe only put five stars if you are trying to get past the company's censors and then trash the company in the review.
I am oddly finding comfort in the community reporting issues about INCH2. We have a kinship-sister vibe going on. I think we should all ban together and bombard their Instagram and website to try and crash it and cancel the company. I am not vengeful or hateful; I don't want to put honest people out of honest jobs, but putting people out of a job where they help defraud others is a lesser evil.
This review went in a different direction than I thought it would. But I hope it helps.