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Received a drone which was damaged during shipping - was asked to send photos, send video of item not working and after a few rounds of back and forth was offered 50% refund. To get a replacement I have to send the item back to Hong Kong at my own cost, even though I have purchased shipping insurance. Customer service was not the most responsive - sometimes taking 2-3 days to reply. Unpleasant experience
Ryan W.'s review of Banggood earned 9 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Ryan w,
We are sorry for bringing you an unpleasant shopping experience. For the product which was damaged during shipping, we could provide the after-sales service.And we are kindly inform you that in a DOA Situation: a reimbursement for return each parcel shipping fees is available.So could you please tell us your order number, we will check it for you whether there is a reasonable solution when we dealt with it.We promise that we will take our responsibility if the problem is caused by us.
Best regards,
Banggood Team
Dear Ryan w,
We are sorry for bringing you an unpleasant shopping experience. For the product which was damaged during shipping, we could provide the after-sales service.And we are kindly inform you that in a DOA Situation: a reimbursement for return each parcel shipping fees is available.So could you please tell us your order number, we will check it for you whether there is a reasonable solution when we dealt with it.We promise that we will take our responsibility if the problem is caused by us.We will try our best to improve our service.
Looking forward to your reply.
Best regards,
Banggood Team