Ryan R.

This is hands down the worst lawn service and app. The concept is great, the execution and service is as poor as it can get. There is nothing hassle free about using LawnStarter and it is more like babysitting. Most of their 5 star reviews are clearly submitted by bots which shows how low this company will go. I have had nothing but headaches and wasting time dealing with them.

For starters, when I first signed up for LawnStarter the very first crew they sent out came to my house, took pictures of my property, and then proceeded to ask for more money than the quote given by LawnStarter because it was not worth it for their crew to cut my yard. But it was worth it for them to come out and waste their time over $6. After that I had 2 other crews cancel for no reason. When I called LawnStarter they apologized and said they would put their top rated crew on it. Guess who the top rated crew was. That's right the crew that wanted more money!

I also had an instance where they said they came to my house but my gate was locked so they couldn't cut my yard. My gate doesn't lock and I checked my cameras and no one showed up. This is pretty common to have them mark a job complete when it wasn't done, or you constantly get rescheduled. If you sign up for weekly service expect it to be closer to a week and a half to two weeks.

You will have nothing but crew changes and cancellations when using LawnStarter and their crews do a crappy job most of the time. The crews just use this as filler on slow days and could careless because you are not their actual customer, you are LawnStarter's customer. They say they only use their top rated providers but what does that mean when they are all rated poor? Your top provider would maybe be a 3 stars out of 5. Save your time and call around to find a company that you can become a customer of instead of dealing with these headaches.

I could go on and on with stories of how bad this company is and I only used them for 2 months!