Ryan N.

My recent move with Metropolitan Movers Oshawa detachment has not been successful. You will be risking complications if you book with this organization.

We hired them for our move last Saturday, November 5th. On the day of the move, the two laborers who arrived refused to move our elliptical and stackable washer and dryer for safety reasons. They stated it was a 3-4 person job.

I spoke with the booking agent twice prior to the day of the move to go over all details. We spoke in length regarding the elliptical and washer/dryer. I explained to them that the items were incredibly large. I did not have the weight, but instead described the size of these items and the environment they were located in. The booking agent suggested two movers for the day. I trusted this because only the company can know the limitations and capacity of what their movers can do. Their supposed to be the experts, no?

I've been trying to reach someone since the day of the move. We called them November 5th when the work was originally refused to see if we could get an additional laborer. I've been calling since then and have left multiple messages both with people and on their machine. I was never contacted by anyone.

Today, I managed to get someone on the phone. Communication with the staff at this organization is terrible. I am interrupted at every given moment with an excuse as to why this is somehow not their fault. The solution offered to me is to have 4 men come to move our two items for a discounted rate of $760.00 + tax. We've already paid the two movers on Saturday, November 5th a total of $796.65 tax in.

I've reached out to Two Men & A Truck, who quoted me $590.00 + tax for a truck and three men to do the same job.

Bee Ready Movers quoted me $700.00 for the same thing.

Metropolitan Movers is not acknowledging their mistake. Negotiations between myself and the company is heated and has completely degraded. I confronted them about their "discounted" (but really full price) quote, and am being told that I provided the wrong information regarding weight at the time of booking.

This is a straight up lie.

I know this because I literally have no information on how much the elliptical and washer/dryer actually weigh. This is why I went into great detail during booking as to the size and space the items are occupying.

I'm sure that after posting this review someone from the organization will reply back deflecting blame or providing more excuses. I wouldn't expect anything less at this point. But please know dear reader, they've been dishonest with me up to this point and have not made good on their commitment.

Metropolitan Movers Oshawa detachment are first and foremost dishonest and conniving. I highly suggest looking elsewhere.