Ryan M.

Wouldn't have believed a company would be so irresponsible if I hadn't experienced it myself.

I ordered face masks for $48, as well as two $1 items to have a total price of $50 to qualify for free shipping.

At the time, everything was running normally, everything was marked in stock, everything gave a shipping date within a couple of business days. I got my receipt and invoice for the order in my email.

Several days later, I get another email with my sales receipt - with only the $1 items listed on it, and conveniently the most important item, the masks, missing. No notification, no update, no explanation, just "poof", gone.

So I called and emailed them asking what's the deal, how did a product I ordered suddenly disappear from my order, and why didn't anyone tell me. Of course, they just came up with excuse after excuse trying to cover their butts, but none of them held water.

Basically, they are irresponsible and unprofessional in the way they dealt with this. Hiding the fact they cancelled one of my orders. When I called, they said "now it's backordered, we have no idea when/if it'll be sent out, that's up to the manufacturer." Funny thing is, it wasn't on back order when I ordered it, it gave an estimated time of shipping, and I got a receipt and invoice for it. They just changed it all after the fact.

So yeah, don't trust this company, they'll do as they please with your order, make changes without updating you, and quite possibly just not fulfill your order (again, without any explanation). Even if you call, they'll just give you the runaround, somehow it's not their fault, it's someone else's fault. So much for customer service.