Ryan I.

I don't usually leave reviews but my service was that bad that I had to attempt to steer people clear of this. Get a different email because yahoo is not what it used to be. I have a super old email *******@sbcglobal.net from back in the day. It has served me well for over a decade until the past year. So recently I was not able to get into my account. I kept trying to go through their help page which just puts you in an endless loop with no way to get a hold of anyone. I google searched numbers for customer service. It took me FIVE numbers before I was able to get a hold of anyone. A foreign call center answered and the man was very rude. After explaining what I needed he hung up on me. I called back right away and got the same man who then told me that it would cost me $100 to change my password and get back into my account. I told him there was no way I would pay that money to get back into a account which he claimed was hacked. Then he said well we will pay half so it will be 50. I said listen I am not paying for the customer service get me your manager and he hung up on me again. Called the number a third time and got a different individual who directed me to a wwebsite that would give him access to my computer. I kindly told him that I did not know him and would not give him access to my computer and he said he couldn't help me then and after 20 minutes told me to contact someone else. AS SOON AS I GET INTO THIS ACCOUNT I will be changing everything to a new one and be done with this. Awful customer service. STEER CLEAR of this trap.