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I purchased a collar from the website, got a collar that did not fit my dog. They would not give refund and fought with me for one month. Still no refund. Collar was to be 1 3/4" and was given 1" wide. Length was also too short even though I measured the neck correctly. They said I purchased a collar that was custom and no refund could be given; however, I selected one off the website's list and now it has been removed from the list and not an option anymore. Customer service very difficult to work with. Would not answer or return calls, would not work with me on the online chat. Had to talk to manager who didn't respond for 1 week (told it would be immediately). When chatted again, manager was not available anymore. Nothing but grief to get a collar that fit my dog. They did offer 15% on next purchase which is another disappointment! Why would I buy from them ever again?
Ryan H.'s review of ForDog Trainers earned 15 Very Helpful votes
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1. Fordogtrainersaustralia IS NOT IN AUSTRALIA, 2. Placed an order, heard nothing for 1 month,...
Ive saddly bought for 200 USD or dogs equipment. After payment (the only smooth process workign...
Hi Ryan,
I am sorry you had a bad experience. Despite the fact that pretty much time has passed I would like to recheck this issue, please, let me know your order id or email address.
I am sorry you did not get a response for your review earlier. We have all the database of communication since the day 1, so it is not a problem to find out more details on each negative case described here. Ryan, I would be happy if you see this comment and we will get the chance to communicate.
Thank you!