Ryan H.

I tried Grubhub tonight for the first time. Bad idea. I ordered a burger that looked great and the app said 45-60 min estimate. I was cool with that but then the app was never responsive. At the time I was expecting my food, I refreshed the "Tracker" and it now said another hour and a half. WHAT?! No one reach out to me and I called customer care twice. The first time, I was put on hold for 10 minutes and I just hung up and called back. The second time, I said I wanted to cancel and was told to look out for the confirmation e-mail. The app still says that food is on the way and has not reflected a cancellation at all... STAY AWAY FROM THIS APP!