Ru W.

I have placed two orders on this site. Like many of the reviews here, I didn't receive my ordered items. I am not sure it's because of the COVID situation or not.

But to be fair about this Wish site, the reimbursement is like what they promised but you may encounter some sporadic/inconsistent situations. Here are two situations I ran into:
(1) The "Contact Support" link sometimes may not appear. But by back and forth closing/opening new tab, it eventually appeared.
(2) Sometimes it will not leave you enough time to type in your problem. In this case, pre-write your problem on a word document, copy and paste to Wish can resolve this problem.
Initially, I was about to write an unfavorable review at one point, but during my last try it went through and got my refund immediately. I got to say one good thing about this site is that it processes refunds with lightening speed. The customer support function design may not be perfect, but I truly believe this site is not trying to scam like I previously suspected. It just needs to streamline its software ("Contact support " part).