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I ordered a dress through them a month before my vacation because the item said "ships in 5-7 business days" well it has now been almost a month and the order still hasn't shipped. I emailed to cancel my order because theres no way I will have it in time for my trip but they won't cancel it and instead I have to wait for it to arrive (who knows when that will be?) and pay the postage to send it back. You are better off going through amazon or buying through the seller directly.
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Ruth, thank you for bringing this to our attention and I am sorry to hear that you have not received your order yet. Accurate information provided by the Sellers is something we take very seriously, and I would like to double check the store's information for you as well as personally handle refunding this order. I'd also like to offer you Wanelo credit in response to this unfortunate experience. Could you please send us a private message with your order details so I can take care of this order for you?