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In two scenarios, customers never gave full instructions, and when I was waiting for them to get back to me with the explanations/additional information (which I even communicated to the support), the orders were reassigned and I was fined. On asking why, no feedback was ever given.
I also worked on an 11-page order which I delivered on time, and according to the QA rating, the instructions were followed, there was no plagiarism, and the grammar was in order, except the order was reassigned without any communication whatsoever, and I was fined for the whole assignment. On asking, I was told that it was the customers' decision to reassign.
Ruth M.'s review of Writers Hub earned a Very Helpful vote
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Dear Ruth,
We are sorry to hear that your experience with our company was not quite smooth for you.
Please, be advised that in case you requested the clarifications from the customer on time (before not less than 25% of the initial deadline has elapsed), you should not be fined extra for any kind of reassignment. We are always ready to reconsider the fine if it was unfairly applied. Make sure you contact the department that reassigned you and ask to review the fine. If they fail to address your concern properly, you might inform your account manager about this case for them to double-check it.
As for the 11-page order, we would like to remind you that our QA Department checks only some basic structure of the paper and its quality; they are not experts in the customers' subjects, so they cannot check the quality of the content itself. Therefore, the final decision regarding the paper's quality is made by the customer.
However, if the customer requests to reassign you, they need to provide proper feedback, which should be shared with you by the support team upon your request. If the support team fails to share proper feedback, you may inform your account manager about this case for further investigation.