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Thank you for replacing the defective Picture Keeper.
Good customer service! Problems with the devices!
I again had trouble downloading pictures from my phone with the new device. We downloaded the app but it did not work. We cleared the app and reloaded it several times, but it still did not work. We hooked my daughter's device to my phone and finally got it to work. She switched the cords and was finally able to complete the download onto the new device, so we now have both devices working. So it appears there are still some glitches with some of the devices.
The Picture Keeper Connect is an excellent idea to get pictures off the phone, iPad and etc. and will be a hot item. I hope you are able to correct the problems with the devices.
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Took funds out of my account and cannot use it! Horrible card! My employer sucks! MHPWQ.org!
Hi Ruth! Our sincerest apologies for the continued issues that you’ve encountered with your Picture Keeper Connect. We’re glad to hear you were able to find a work-around to get the item to work as intended. We have forwarded your feedback to the merchant so they may correct the issues with their product. If you continue to encounter issues with the item, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.