I purchased a lap top in December when it arrived did not work, sent it back no2 arrived no better then I was ill and after sometime I tried it again when I complained they said too long and asked me if I purchased extra storage, this after nearly 9 months. What I would like to know is why are they allowed to trade, when I worked for trading standards they had teeth and would take their licence to trade away! There is nothing inside no memory and windows 10