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Rus V.

Colorado, United States

Contributor Level

Total Points
84

1 Review by Rus

  • SaferWholesale

6/16/23
Verified purchase

First of all, although they are based in the USA, all of their parts come from overseas in China. I had purchased the MSA 4-wheeler and plow in early February and it didn't arrive until almost April. I believe that the only reason it was even delivered was because I ended up disputing the charge on my credit card as they obviously didn't honor their 10-15 day policy of delivery time and I gave them every opportunity to tell me what was going on. I had called multiple times and only ever got the run-around: should be getting tracking soon, parts delay, in warehouse being put together, truck hasn't picked up yet, you name it, for almost two months I heard it.
I wasn't home when it was finally delivered and the driver apparently got the ok to leave the ATV and plow outside of my property, close to the road, with keys "hidden" under the seat, along with the open title and all paperwork.
I had no choice but to withdraw the dispute because the product was technically delivered, although I had not technically accepted it. I would've had to pay for the carrier to take the product back in addition to a refund of - 25% of what I originally paid.
I went to install the plow and realized that there are parts missing. I had to independently special order plates to secure U-bolts for the plow system. Finally, after a handful of rides, without the plow, under 15 mph, I can't get the ATV to stay running. Every time I put the vehicle in reverse, it stalls. I now need to pay my mechanic to make a house call.
My experience with this company has been awful. They are great., attentive, and customer-oriented until they get your form of payment. After that, they couldn't care less. Buyer beware!

Tip for consumers:
Please do not be fooled by their prices (which I have found better deals since). They have videos on the products that they themselves have made, but I have found no customer videos or real reviews on the company or their products.
In addition, I was supposed to get that tracking 10-15 days after the date of order to let me know it was on it's way and had never received it. Even when they hustled to get it to me after realizing that I was disputing the transaction, I still never got tracking.

Products used:
MSA ATV. Product arrived almost two months after my purchase and missed the season to use the plow. I haven't even been able to assemble and attach the plow due to missing parts from the company.

Service
Value
Shipping
Quality

Rus Has Earned 4 Votes

Rus V.'s review of SaferWholesale earned 4 Very Helpful votes

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