Russ L.

I bid on a winter jacket at a charity auction for my wife. The jacket was brand new and donated by Columbia for the auction (it was next year's model and was not on sale to the public yet). The jacket was gorgeous but the zipper was defective. I returned it to Columbia under their "lifetime warranty to get the defective zipper replaced. They just returned the zipper to me with a letter stating that it is not covered since I purchased the jacket as a "factory second" and it came with no warranty. Why would Columbia be creating inferior products and donating them to charity auctions. I paid twice what I saw it for in a Columbia store two years later. We will avoid Columbia products at all costs in the future since I feel they are dishonest and do not warranty they products as they say they will.