Ruslan H.

Fry's is all around awful. I went online looking for a good deal on a sound bar for my new 4K TV because the sound wasn't projecting very well from the TV alone. I found one on frys that seemed like it would do the job, it was a NAXA 37" sound bar for $40. I ordered the item and it arrived after about a week, when I opened the box and began to read the manual, I realized that the charging cord for the sound bar was missing, meaning I had no way of powering this item. There is no way that I "misplaced the cord" as multiple frys customer service employees began to tell me, yet they still would not help me and provide me with a new cord. This was false advertisement, the item said that it would come with an AC/DC adapter (the power cord), and that is not what I got. When I called frys customer support, I received TERRIBLE service, they did not care about my issue and assumed I was wrong or lying somehow. They simply redirected me to NAXA customer service, which, might I add, is also ridiculously awful. I have no idea how these companies are still in business. They do not provide the customer with what they are promised, and when you come to them with an issue they shrug it off and tell you to go bother the company which provided the item, not them. Both Naxa and frys are terrible companies and I HIGHLY recommend that you never buy products from either one of these companies. Terrible customer support, no care at all for the individual who buys their product, and no intent or will to actually help the customer with their issues.