My first order last year went wrong as I chose my size from the drop down list. I ended up paying twice as much for my alteration in Singapore. When I wrote to them about my last experience, they assured me all will be taken care of and will make sure perfect stitching and to give them another chance to proof on their quality. I was taken by their friendly and prompt replies. Oops only to realise my wrong decision second time round.
I was asked to give my measurement in the form they sent so that no errors will happen for this order. So I gave my body measurement after payment done for my selected suits.
I received the suits and only to be disappointed that I could not fit into any of them. They kept asking me to send photos of me wearing them, measuring at the chest with the measuring tape showing the measurement etc. After all the waste of time, money and effort, they agreed to refund me about SGD 15. This is really ridiculous as it does not even cover 10% of what I had paid (their policy is to return 10% of the stitching cost only if I remember seeing their email correctly). So they want me to throw away my 5 suits on top of the 3 I bought last year?
Honestly the dresses were AWFUL , BAD WORKMANSIP, ILL FITTING. Not sure what kind of tailors they use to stitch the dresses as overall the sewing was so untidy and poorly done.
Bear in mind that there is no chance of getting any decent refund for a mistake done by them even with proper measurements given.
I am never ordering from here again bearing in mind that there is no way you going to get any decent refund as their site promises...... I suggest that no one else wastes their time or money ordering from this website!!