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MetroFax lacks even the most simple features one would expect of a fax service. When the recipient fax line is busy there are no redial attempts. Faxes cannot be resent either, meaning one may have to recreate a fax to a busy line several times over before being successful. When sending a fax to an organization that takes their fax line offline at night or on weekends, one cannot schedule a fax either. All of these are some of the simplest capabilities that even old fax machines have. With MetroFax it is back to the stone age. Contacting tech support by phone or chat is useless. They are rude, obnoxious, and very likely don't have an answer that someone cannot figure out themselves. It is better to spend some extra money on a better service.
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Hello Ruediger M.,
This is not the impression we wish for you to have. Our system will make 5 attempts to connect to a line that is ringing busy prior to sending an unsuccessful fax delivery notification to the primary sending email on file. IF a fax has failed for any other reason 3 billable attempts will be made prior to the unsuccessful fax report being sent out. If connection can be made with the receiving fax line and it fails after the 3rd attempt you do have the ability to resent the fax form the website, email and mobile App. It is only if no connection can be made then there is no record to resend the fax. However if you send the fax form email you can resend al failed faxes from there. We provide 24/7 phone support at 1-888-321-3121 ext. 2 or live chat which is available on the MetroFax website. You may also email support directly through the mobile App for iOS and Android users. Please email our Social Team at socialsupport@metrofax.com if you would like us to look into this matter for you and address these concerns.
Many Thanks,
MetroFax Support Team