Rudyus R.

One of 2 of my guests staying in the seagull hotel, left a purse in the van. I called the office not even 5 minutes later letting them know that they left the purse on the van. After, calling another 4 times and being put on hold for more than 15 minutes each time; i call back a 5th time the nice lady jackie lets me know that the driver is on his way to the hotel. I was happy she was going to get back her belongings, to my surprise i believe the driver took about 900$ from the purse that was there. He gave me the purse, i told him to wait a moment to speak to the people, and he left on the spot (probably because he was the one who took the money). He dashes out of the hotel and drives away. I call the office to let them know that someone took all the money that was in the purse. I spoke to a girl there, she said that she would let the manager rudyus know, and he should come in contact with me soon. An hour later i call back because to my surprise he didn't call me back like she said he would do. I spoke to the manager, and he tells me that "everything is not guaranteed when you leave something in the van"?! He says it must of been someone who was still in the van because it was a shared ride. However, my guests were seated all the way in the back. Two other people who were on the shared ride were sitting in the first isle, 2 isles away from where she had left her purse. Then the driver shows up with an empty purse. Now, let's think about this. Only 2 other people in a van together who are sitting feet apart. When i called they put me on hold each time for 15 minutes and i called 5 times. When the driver comes here he gives an empty wallet? On top of that, the most horrible part about all this was the manager rudyus. The most rudest person in all of Miami Beach i would say, never have i been answered in such a cold mannered way. On top of just being robbed from the chauffeur in the van, the manager is telling me that he does not care for my opinion whatsoever. Hangs up in my face. I call back to let him know thats not how you talk to people especially when they have just been robbed. He said that he doesn't care at all, everything that goes into the van that is left by a passenger is "not guaranteed". They do not go the extra length. I have been a concierge here for 2 years now, and i have given super shuttles more than about 100 reservations now i see that it's been a mistake. Shady drivers and a shady head manager rudyus (rude just like his name states). If you want a better company more safe for your belongings, and want to be treated in a better manner then you can take another shuttle service. It's called "VIP Shuttles". A great and nice man by the name of Cesar who is a much better person than that puny rudyus. Your belongings might be stolen if you ride Supershuttle, Super good way to get legally robbed, and then get told off on the phone to your face.