R S.

I have used this company many times to purchase flights and I have recommended it to multiple people. However, I am extremely disappointed on how this particular event was handled. I purchase a flight from Madrid to Seattle on January 10th. I was checking in with the airline 24 hrs to my flight and, to my surprise, I was told that my ticket was canceled by this company. That evening, my husband called this company and waited to be helped for up to 45 minutes. When he finally spoke with a representative, he was told that we would get a call back in 1 hr. We waited and there was no call back. My husband called back to be told that this was been looked into. He had to call a 3rd time to receive some information. Finally, at 1130pm Madrid time, 13 hrs before my flight, I received an email saying that I had my ticket ready. There was no explanation and no apology for the trouble this caused my husband who had to take time off from work and it completely ruined my last evening with my family.
I wrote the company requesting an explanation and they said it was a computer issue.
I am extremely disappointed on how this was handled, needless to say, afraid to purchase from this company again.