Ordered AirPods Pro on Dec 6,2020. A shipping label was made on Dec 10 and it "shipped" on 16 Dec. The USPS has confirmed that they never received any item and that only a label was created. They cannot help me and said I'll have to communicate with the company directly. This, to my knowledge and effort, is impossible.
I'll be reporting to the BBB as I have tried reaching out to the company multiple times via phone and messaging to no avail. Hopefully you read this before going with them, because if you are like me, it is already too late.
It looks like the few who got an item was fake anyway so there's that. I guarantee you the 5 star reviews are fake.