Rowe F.

In the middle of placing an order and submitting payment information Ashley Stewart site glitched. Went back to my cart to check to see if my item was still there, which it stated it was empty. Also, I did not receive an order number. That prompted me to re-order my item, which I did and this time I received an order number. I checked my online banking statement and the I noticed the first item was placed and I was charged(how, idk). I hopped online to chat with an agent, I explained what happened. I was advised by the agent that they do not cancel orders, by no circumstance to ensure that the customer receive their items in a timely mannor. I advised that I understood, but Ashley Stewart site glitch, which is not the customers fault and therefor I should be able to cancel that particular order. The agent then further advised me that they haven't received any other complaints that there's an issue with the site. Which then, I advised "Jean" that there may have not been, but I am reporting an issue now and the item I purchased was under $20 due to the site 40% flash sale and I gain nothing by lying! Long story short, they did not cancel the duplicated order. I literally had to call my back, placed an dispute just to get my money back. This is a very small issue, and should've been handled much differently. Either refund the customer's money, maybe offer a store credit or something but to advise them that under "no circumstance" is unacceptable and make me want to spend my money elsewhere. GREAT job, AS!