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I ordered an unlock code for my device for which they claimed would be available between 1-24hrs, it has now been 120hrs and there has been no more responses to my emails after 72 hrs. I have not received a refund either and they have not responded to my request for a refund.
Tip for consumers:
Be careful when attempting to unlock your device with this site
Products used:
Unlock code
Rowan R.'s review of TheUnlockingCompany earned 2 Very Helpful votes
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I paid to have a Pixel 7 unlocked. I was strung along for more than 4 days with no end in site. I...
"They are the scammers! Do NOT trust this company. You can give that money to someone in need...
Hello Rowan,
I do sincerely apologize for not being able to provide you the unlock after such a long wait with no results, In my 7 years of running this company this is the first time we have had such a long continuous issue with one service. The internal Audit from the carrier as well as the release of the new phones and now a change in the unlocking policies for the carrier just this month has caused a perfect storm of issues as Carriers are trying to bottleneck the third party unlocking companies like ourselves from getting unlocks available and in a timely manner with the hope to deter companies from trying to unlock them. But we are persistent as well as our Suppliers and hopefully there will be more alternatives if the issue continues to hamper the productivity and success of companies such as ourselves.
Again we are very apologetic we had to refund the purchase and we really hate not being able to supply customers with the service they purchased. Should take 3-8 Banking days (Monday thru Friday, can take up to 10 banking days for international purchases) to appear on account. We will be getting the unlocks for your phone eventually and if your check back with us in 4-6 weeks we would be happy to check and see if they are available AND/OR we can put you in a email list so once a option for your specific phone is available you will be notified via email wth the price, time frame as well as success rate.
Regretfully,