Rowan M.

I paid for a 3 month subscription. I was then charged extra shipping without warning, which they claimed was due to the pandemic. There was no opportunity to refuse this. Their site has since been updated to say they'll charge extra, so at least you can see this. I received the 3rd box, but not the first two and all they say to do is wait. They have no tracking details to share, no updates and refuse a refund. This was something to cheer up my child while stuck at home so this has been a massive let down and a headache. Not to mention that I've had no issues with any other mail whatsoever.