Rosie l.

This company is THE WORST. They pretend they have good costumer service but it's all false. They have new representatives responding to each email and those reps do not take the time to read the email thread from before then. How is anyone supposed to get anything resolved ever?

After finally finding a pair of glasses I liked and getting my prescription lenses completed, I was pretty satisfied. Then, about 2 months ago, the nosepads on my glasses started irritated me. They spot on my nose where they hit would be red and swollen and itchy. It has continued to get worse and worse. I reached out to eyebuydirect to explain the issue and ask if they have any suggestions or could be of any assistance. Their response is that the nosepads are made from plastic and since I'm over warranty (which is only 14 days), there's nothing they can do. And then followed up with a BOGO offer for Mother's Day. SERIOUSLY?! Take a look at the photos...