Rosie D.’s Reviews of DressLily & more

Rosie's Profile

Review 1
First Reviews
0
Votes 23
Thank Yous 0
Fans 0
Profile Views

100

Contributor Level

Total Points

103

DressLily

Discount Clothing

“Update”

10/18/16

Update: As soon as I did this review I was contacted by customer service. They apologized for my delayed or lack of items. Customer service said they have credited back my PayPal funds already. I checked PayPal and my full refunds were there. I can say I was disappointed with my lack of items, but happy that customer service resolved my issue without a lengthy process.

So I ordered two transactions from this company. My first order placed was on September 29th, 2016 of a Halloween shirt and a wig. Second transaction was a dress. To this day I have not received one item. What good are items for a holiday when you can't even receive them. Buyers beware... the stuff is coming from Netherlands. I received some bogus tracking and nothing has come. They probably use one tracking number for all orders. Last thing it says was that it was in U.S. customs over 10 days ago. Total scam!

Comments (0)
1.3M Views

Helpful (23)

Thank you

CustomerService R. – DressLily Rep Over a year old

Dear Rosie D,
We are really sorry for all the inconvenience.
We have shipped out your order on 22016-09-30, the estimated time is 10-25 business days.
Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimes.
We have followed this issue and offered you the solution in the email, could you kindly check your email?

Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service