Did not have a good experience when returning item, sent it back and never heard from them; but here is the good part I want to share. I called up my credit card, Capitol One and they removed the charge, now the omen was on the company to dispute it, which they never did. Further more they stated if a company has too many marks like that against them they loose their privilege of being able to accept credit cards. I hope this helps everyone no matter who the company is involved