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Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!
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Hi Rose, we’re truly sorry for the wait, as we’ve been experiencing a higher than normal amount of requests. Our team is working as fast as they can to ensure these requests get resolved. We were able to locate your support ticket and a specialist just replied with more information so the may better assist you. Please continue to correspond with them via email in the meantime and we'll make sure this gets resolved ASAP. Thanks!