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Roseann F.

Contributor Level

Total Points
91

1 Review by Roseann

  • Instacart

4/2/19

I wish I had seen these reviews before I tried this service!
I have no car and I was sick at home and needed a few items.

I got a few surprises when I tried to make an order. First, the prices of the groceries are increased to cover the cost of the service then the fees are more than they say they will be.
The clincher was when I clicked on PLACE ORDER and in small print, below that button, they inform you that they have just charged your card for $35.00.
THAT INFORMATION SHOULD HAVE BEEN ON THE HOME PAGE BEFORE ORDERING GROCERIES!
I called right away to cancel the order and they did but since I didn't have enough money on my card to cover it, my bank account may be overdrawn.
I took my banking information off their website and will close my account as soon as I get word that this matter is resolved.

I HOPE THEY GO OUT OF BUSINESS!

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