rory c.

I bought a sound stream mono block amp. I received it box looked ok but after opening it i found the bass control knob smashed like the picture below. After days of calling the customer support phone number. I finally got through to Juan Lopez then he said he needed pictures of the damaged bass knob. I sent him 3 pictures the only reply i recice was he had gotten and seen the pictures. I called after 3 months go by. And no email or phone call from him so i called once again never got through to him just answering MACHINE message. I left many MESSAGES but no reply I called again this time i talk to Tammi T in CS department e mails went back and forth with me sending her all the pictures again which i did ALREADY TO JUAN now TO HER. THEY DELIBRITLY WAIT 30 DAYS if opened And 60 days if it is unopened SO THEY DONT HAVE TO REPLACE IT FOR FREE... AFTER 4 MONTHS GO BY I RECIVED A EMAIL FROM TAMMI T SAYING I HAVE TO WAIT TELL MANUFACTURE WARRENTY RUNS OUT FIRST BECOUSE IT IS OVER THE 30 DAY REPLACEMENT POLICY. IT HAS BEEN 9 MONTHS SINCE I BOUGHT THE AMP FOR 285 DOLLARS AND 30 MORE DOLLARS FOR THE CPS EXTENDED WARRANTY... I SHOULD NOT HAVE TO WAIT A YEAR TO GET A DAMN BASS KNOB. THE EXTENDED WARRANTY IN MY CASE TAMMI WROTE ME BACK SAYING IT won't even be available until MARCH OF 2019 Please be patient you will then receive an email to register you have plenty time. If you
Have further questions or issues feel free to call customer service at *******635.
Sincerely
Tammi Town
I bought the extended Warranty called CPS so this kind of thing did not happen well its been 9 months now and still no bass knob i should not have to wait until manufacture warranty i/e sound stream warranty is up for a cheap part like a bass knob! I WILL NEVER BUY ANYTHING FROM THEM AGAIN AND i will not ever recommend them to anyone ever again. Over the years i bought lots of stereo stuff from them thousands of dollars worth from 1999 tell 2018 BUT NO MORE. IF YOUR THINKING ABOUT THE EXTENDED WARRANTY FOR YOUR PRODUCT YOU HAVE TO WAIT TELL MANUFACTORS WARRANTY RUNS OUT i/e who the maker of said product is in order to USE THE EXTENDED WARRANTY YOU BUY at check out and. BY THAT TIME MOST PEOPLE FORGET OR ARE NOT WAITING FOR ONLINE CAR STEREO TO FIX THE ITEM AND MAKE IT RIGHT
Thank god i was able to take the damaged bass knob apart and fix it myself or i would still be waiting another 2 months tell march 2019 FOR A DAMN BASS KNOB then go through the whole BS again AS PER COMPANYS WARRANTY POLICY. THERES MORE BAD REVIEWS THEN GOOD REVIEWS AND THE GOOD REVIEWS ARE FROM THE PEOPLE WHO HAVE NOT HAD TO CALL CUSTOMER SUPPORT FOR WARRANTY ISSUES