Ronnie S.

We have used online ordering with other organisations and received nothing but exceptional standards of service - however the complete opposite is what we have received from beds.co.uk. Having ordered a dining room set for £399 on the 12/06 we received confirmation that payment had been received. No further contact was made thereafter regarding delivery until we contacted them and arranged delivery for Tuesday 19/06. After waiting in most of the day we received a call to say the item would not be delivered as it had been damaged in transit. We were advised that the item was no longer in stock and would need to be reordered however this would take 5-6 weeks or alternatively we could order a replacement item. We were promised a call the following day to give us time to decide. After waiting all day again, no call came resulting in us calling them again the day after only to be told that no items in clear glass were available only smoked glass despite being advised to the contrary on their website. We therefore requested a refund and were advised that this would be processed within 5 days, which we asked them to confirm by email - they didnt. We waited 5 days and no refund was forthcoming, we phoned again and were told they needed our bank details to process refund and gave no explanation for not having contacted us earlier to request this, again we were told another 5 days, again we asked for another confirmation email and none came. After yet another phone call we finally received an email confirming the refund was being processed followed a few days later by an email from PayPal confirming same. The refund finally cleared our account on the 5/07. In the meantime having gotten rid of our previous furniture we have been without any and no means to purchase another set while they held our money. An absolutely shambolic way to run an organisation and one that we will avoid at all costs in the future.