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I would rate zero stars if possible. Merchant never fulfilled entire order, I attempted to return the portion of the order they sent me and they rejected the return. I have attempted to contact several times and never a return call. Do your research, they have many complaints with the BBB compared with their three or four reviews; I wish I would have! Be prepared for trouble and dissatisfaction if you elect to take the risk and deal with "Brilliance" in Boynton Beach, FL.
Ronnie B.'s review of Brilliance earned 9 Very Helpful votes
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I'm usually not one to pen negative reviews, but my recent experience with briliance.com compels...
I placed order for Diamond engagement ring on Dec 8,2022 and I was promised that they would be...
This review is false as Brilliance did fulfill the entire order. The one thing missing from the order, the Original GIA Certificate, was not included with the original packaging as the order was placed as a rush and the report came in a couple days after the given due date. We have attempted to deliver the GIA report multiple times via FedEx express and each time the package is rejected by the client.
Because the client has refused to communicate with us or receive the GIA Report after multiple attempts Merchant Services has advised us to not attempt to contact Mr Barnes again.